The ISO 20000-1 standard sets out requirements for IT service delivery and is based on the best practice foundation of the IT Infrastructure Library (ITIL). This standard specifies the requirements for an IT service management system and covers five key service management processes;
- Service Delivery Processes
- Relationship Processes
- Resolution Processes
- Control Processes
- Release Processes
Most businesses rely on information technology as one of their core business services. Many key operational processes rely on IT and changes within these processes require changes to the IT systems - affecting hardware, software, communications and support.
ISO 20000-1 is applicable to all sizes of organisation providing IT service management activities who wish to benchmark their existing IT service management. ISO 20000-1 is a standard developed by the IT Service Management Forum (itSMF) that is gaining worldwide acceptance.
IMS offer consultancy services to guide organization's through the certification process and design systems that can be integrated with other associated standards such as ISO 9001 and ISO 27001.